Last Updated on 2 years by Amelia Johansson
Is your Firestick not working correctly and you want a solution? Then you came to the right place because in today’s guide we will discuss some top proven tips that will help you when this device stop working.
I know its really painful while you are watching your favourite TV show/Movie but suddenly the device shutdowns or stopped working.
Because I also faced it once and I can understand your pain so after researching a lot I found some most useful tips that will help to resolve this problem.
Make sure you read the guide till the end and don’t miss any part of it as I am going to discuss every problem.
Even I will tell you some tips that can be followed to avoid these things so let’s move to our guide without wasting more time.
Why Does Firestick Not Working?
There could be various causes behind the device suddenly stop working. One of the major causes is the broken HDMI Port or HDMI cable.
Because if the cable is not working correctly this will be an issue that the device is not displaying anything.
Another thing is the remote problem because when the remote doesn’t work you won’t be able to boot. Furthermore, the problem could be a WiFi issue as if it doesn’t receive WiFi signals then you will surely get some problems with it.
Despite this giving your device low power will also cause the not working problem because most people use the TV port instead of the power adapter.
It is also recommended by Amazon itself to use the power adapter to provide the device proper power.
Instead of this, there are many other issues that may cause this problem in this way we have some solution for you. Now let’s check the solution that is given below.
How To Solve Firestick Not Working Problem
Here is the list of some most common problems and their solutions that will help you. Somehow if these applications aren’t working for you then simply contact the technical support of Amazon by following the link below: Amazon Firestick Technical Support
1. Remote Issue
Remote issues are well-known and a common problem that prevents this device from working. Most of the time it is because of the damaged batteries and even I faced batteries issue a lot.
Instead of a battery, you should also check if there is an obstacle coming between the TV and the remote. It is because when someone is between your remote and TV there are chances that it won’t work correctly.
Sometimes the problem also comes when you are too far from the TV screen and trying to turn on using Remote. Because this device comes with the BlueTooth connectivity which has around the 30-feet range.
Even if these things are not working for you then there could be a cause that the remote is damaged. In this way, you will be required to purchase a new Remote from third-party sellers or from the Amazon itself.
Instead of this if you think there is a problem with remote then here is the complete list of fixes and causes of why Remote Not working.
2. Overheating Issue
If Firestick suddenly stops working try to check if the device is overheated or not because sometimes we use the device too much that it became hot.
This is the major issue of unexpected shutdowns of the device and sometimes it doesn’t work.
To solve this problem just remove the Firestick and let it cool for 10-15 minutes now insert it to the port again and check if it is working or not.
If the device start working then you should take care of many things to avoid this problem in the future.
For example, you do not use heavy applications on it because it comes with only 1GB of RAM that doesn’t handle all these processes and becomes warm.
Even though some people multi-task with this small device that is also a reason why it stops working.
Even though sometimes we use it too much without giving it a rest and we face a sudden shutdown. In this way try to give this some rest like unplug while sleeping or remove the adapter from the socket.
This way you can give it some rest and in the morning you will see the device working perfectly fine.
Here is the list of some causes and its solutions to avoid from overheating: Firestick Overheating | Solution to Cool Down
3. Problem with HDMI Port
This problem is not common but it is listed here because some people have reported their Firestick not working and they try to change the cable and found it is working fine.
In this way, you should also check if it is burnt or have any other issue that is causing the problem.
If you find the dead wire you should immediately buy a new one but make sure it is not a cheap wire. Because this device consumes so much power that can easily damage any cheap file and that’s why we recommend using the fast and quality cable.
Another thing which can cause is the loose connection between TV and the HDMI port because of this the device doesn’t work properly. In this way, you can follow these below quick steps to resolve this issue:
- Turn off your TV and disconnect the wire of TV and also make sure to remove Adapter of Stick.
- Now remove the Firestick from TV’s HDMI Port.
- Just wait for around 15 minutes and after this connect to the power cable and insert the power adapter and then wait for 10 minutes.
- After this just Turn on the TV.
- When you see the Boot Screen of TV now connect the Stick with HDMI port.
- Using TV Remote open HDMI section from the source.
- Now press the Remote and check if it is working or not.
If the remote is working fine then you have successfully solved the problem. But If the problem is still there like you have the good wire and is connected tightly then it is not your problem.
You should move to our next solution that maybe help to fix it.
4. Check WiFi
You might be wondering why I am asking to check WiFi? So, the answer is because this device uses WiFi connectivity in the case to work smoothly. Now, for example, it is far from the Firestick so you will face the connectivity issue also you will notice too much buffering as well.
To avoid this problem you have to keep the WiFi router near the device to improve signal strength. Also make sure to remove some obstacles like Wireless Speakers, Microwave, or other wireless objects to prevent losing WiFi network.
If it is not possible then I would highly recommend using an Ethernet adapter to directly connect your device with a cable. Because it is 100% proven that a cable connection provides more speed and is more stable as compared to the Wireless connection.
5. Change HDMI Port
In most of the cases, it is recommended to change the HDMI port because sometimes your Fire device may heat a lot that damages the port.
So, by changing the port you will get an idea if the problem is coming with it or not. If the problem is caused by the port then keep using the second port or you should repair the first one as soon as possible.
Instead of this, there could be another problem of lack of power which I already mentioned above. In case you are using the USB port of TV then you should immediately change it.
Because your TV doesn’t provide proper power to the Stick as it requires that’s why we always recommend using the Power Adapter you are given.
If you already using the power adapter then try to change it because it might get damaged during high electricity voltage.
In this case, you can use the normal charger adapter of your phone or try using it on the USB port to check if the adapter is damaged or not.
6. Speaker Not Working Issue
Audio issues with Firestick is common and I have seen many people who are facing it. If you came here to solve this problem then this is the quick guide that will show you how to fix it.
Since the audio issue has reason like the speaker (3rd-party) you are using aren’t compatible with the TV. Or Audio service is not enabled from Settings even some people forget to enable those third-party speakers to turn on.
Now here is the list of some quick fixes that you can perform to solve speaker not working issue:
Bad Internet Connection: I have faced this problem a long time ago and I discovered that it is because of my slow internet. Because when we have slow internet we face a lot of buffering and also the audio doesn’t sync with that movie/show. If you have the approach then try to change your internet plan and upgrade it to stream buffer-free and avoid this issue too.
HDMI Cable: I know it looks a little bit creepy but sometimes the Firestick itself creates this issue so in this case, we have to unplug the device from HDMI port and try to replug. If the problem is still there then make sure to try changing HDMI cable.
TV Settings: In most cases, people only face these types of issues because of having bad Settings. To understand it here is what you need to do:
- Check if the TV is not muted and increase the volume using TV remote (because some movies may have the lower sound).
- If you are using the A/V then make sure to enable Receiver and also try to remove and insert the cables again.
- If these are fine then go to Settings > then go to Display & Sounds > After this select the Audio from the menu > Now turn off the Dolby Digital Plus. Exit settings and play music or movie to check if the problem is there or not.
Reinstall App: There could be a bug in the app that you are using so reinstalling that app could be a good idea. Here is how you can uninstall the app from Firestick.
From FireStick home screen hover above and select Settings > move forward and select Applications > Open Manage Installed Applications > Choose the App you want to uninstall and press Ok button > From there select Uninstall > If a prompt appears choose Uninstall and the app will be removed.
This could be useful while you are using any third-party app like Kodi which is a media player. Or other free applications that provide live streaming and other sorts of entertainment.
Restart: If above all steps don’t help then you should just restart your device. It’s not difficult but still, some people know how to perform. You should follow the below steps to learn some easiest way to reboot this device.
7. Restart Device
You just tried above all these methods but none of them helped to solve the problem? Well! may be a simple restart will fix the issue.
Yes, sometimes restarting a machine fixes many things as it deletes all the caches stored in the device when it was running.
It even stops apps that are running in the background and causing our Stick overheating and many other benefits.
If you don’t know-how to Restart this device then don’t worry just follow the below steps and you will be able to restart Firestick.
Open Home Screen and hover above and select Settings.
After this move forward or on the right side and then select My Fire TV from the list.
At this time scroll down and select Restart.
It will open a prompt messaging for confirmation just select Restart and press Ok (Centre Button).
Now your device will reboot and check if you have solved the problem or not if the problem is still there then keep reading this guide.
I have written a complete guide that shows you some working methods to reboot. Make sure to check this as well if these methods are not helpful: Restart Firestick 4K All Working Reboot Methods
8. Factory Reset
Now if these all things are not helpful and your Firestick not working yet then you should do a factory reset. By doing this all the data from this device will be removed completely that’s why I would highly recommend making a backup before performing.
In this way you can save your files otherwise these will be removed from it and this action is not reversible. Ok, so here are the steps that you can follow to factory reset your device easily to solve some unexpected problems.
From the Home Screen select Settings
Now move forward and then select My Fire TV
Scroll down and then select Reset To Factory Defaults.
At this time it will open a prompt message just simply select Restart.
Now you will see the message “Resetting your Fire TV stick”
Just wait for some time and it will reboot the device. After this, you will see you have a device like it was new. You need to just set up it again to make it work properly, here is the guide that will help you to perform this action: How To Setup Firestick Guide for Beginners
Alternative Method To Reset Firestick
Sometimes people have a frozen device that avoids them from entering into Settings. In this way, we need an alternative method to make it normal.
To perform a factory reset without going to Settings you just need to press and hold Right and Back buttons for around 20 seconds. After this, you will see the same notification that is “Resetting your Fire TV stick”.
That’s it this will remove all the data and applications and will surely fix some problems that you are facing. It will restore Settings to default and then you will be required to Jailbreak it again to install Kodi. Just follow the below guide to jailbreak it and also learn how to install Kodi media player with easy steps.
But things get worst when we face an issue with Firestick not working and you just get angry. Now as I have mentioned all the ways that can help to solve some major problems.
I hope these help you to solve any problem that you are facing and you then again enjoying favourite content on TV.
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Make sure to bookmark this web page because whenever I find some working fix or any other solution I will upload it here.
If you have any other problem that is not listed here then let me know in the comment section or by filling the contact us form.